Legal
Privacy policy
1. Who is responsible for your data
Gallions Reach Ltd, trading as Reach Parking, is the data controller for the personal information described here. You can reach us on WhatsApp at +44 7828 991920 for any privacy question or request.
2. What we collect
Waitlist details: your name, mobile number, email address, postcode, how you plan to use the service, your vehicle registration, an optional photo of your vehicle and any notes you send. Booking details: collection time, return window, meeting point and driver assigned. Handover records: timestamped photos of your vehicle and odometer readings. Messages: the WhatsApp conversation you have with our team. Technical data: basic, aggregated analytics about how this website is used.
3. Why we use it and our legal basis
To confirm and deliver your booking and to identify your vehicle at handover (performance of a contract, or steps taken at your request before a contract). To document vehicle condition and mileage so that any dispute can be resolved fairly, and to keep our service secure (our legitimate interests). To contact you about your place on the founding member waitlist (your consent, which you can withdraw at any time). To meet accounting, insurance and legal obligations (legal obligation).
4. Marketing
We only send service updates and launch news to people who joined the waitlist. Every message tells you how to opt out, and replying STOP on WhatsApp removes you immediately. We never sell your data or share it with advertisers.
5. Who we share it with
The Reach Parking drivers assigned to your booking, who see only what they need to complete it. Our service providers acting on our instructions, including our hosting and database provider, and our messaging provider. Our insurers or legal advisers where a claim requires it, and public authorities where the law requires it.
6. Where your data is stored
Your data is stored on secure cloud infrastructure. Where a provider processes data outside the UK or EEA, that transfer is covered by appropriate safeguards such as the UK International Data Transfer Addendum or standard contractual clauses.
7. How long we keep it
Waitlist entries are kept until you ask us to remove them or for 24 months after our last contact with you, whichever comes first. Booking records, handover photos and mileage logs are kept for 12 months so that queries, claims and insurance matters can be resolved. Records needed for tax and accounting are kept for six years. After that, data is deleted.
8. How we protect it
Access to waitlist and booking data is restricted to authorised team members. Vehicle photos are held in private storage that is not publicly accessible, and data is encrypted in transit.
9. Your rights
You can ask for a copy of the information we hold about you, ask us to correct or delete it, object to or restrict how we use it, withdraw consent, or ask us to transfer it to another provider. Message us on WhatsApp at +44 7828 991920 and we will respond within one month. If you are unhappy with our response, you can complain to the Information Commissioner's Office at ico.org.uk.
10. Cookies and changes to this policy
We use only the cookies needed to make this site work and to measure aggregate traffic; we do not use advertising cookies. We may update this policy, and the version published here is the one that applies.