Legal
Terms of service
1. Who we are
Reach Parking is a parking concierge service operated by Gallions Reach Ltd, a company registered in England and Wales, serving Gallions Point and the surrounding area in London E16. In these terms, 'we', 'us' and 'our' mean Gallions Reach Ltd, and 'you' means the person booking the service.
2. The service
We collect your vehicle from an agreed meeting point at Gallions Point, drive it a short distance to a pre-arranged off-street parking location, and return it to you at the meeting point during your booked return window. We are not a car park operator and we do not provide storage, valeting, servicing or transport of goods.
3. Founding member waitlist
Joining the waitlist is free and does not create a booking or guarantee a place. Founding member places are limited and offered in the order applications are received, subject to our checks and to service availability in your area. We will contact you on the mobile number you provide to confirm whether a place is available.
4. Bookings and confirmation
A booking exists only once we have confirmed your collection time and return window in writing, normally by WhatsApp message. Times are estimates given in good faith. We will tell you as soon as reasonably possible if traffic, weather or other conditions mean we are running late.
5. Prices and payment
Prices are shown on our pricing section and are quoted per booking, inclusive of VAT where applicable. Rates may vary with duration, vehicle size and demand, and the price we confirm in writing is the price you pay. Payment is due at or before return of the vehicle unless we agree otherwise in writing.
6. Your vehicle and your obligations
You confirm that you are the owner of the vehicle or are authorised by the owner to hand it over, and that the vehicle is roadworthy, taxed, MOT'd and insured. You must tell us about any existing damage, warning lights, mechanical faults, non-standard controls or immobilisers before handover, and hand over a working key. We may refuse a vehicle that is unroadworthy, unsafe, oversized for our parking locations, or not covered by valid insurance.
7. Condition record
At collection and again at return we photograph the exterior of the vehicle and record the odometer reading. These records are the reference point for any claim about condition or mileage. Please raise any concern about the condition of your vehicle with the driver at the point of return, and in any event within 24 hours.
8. Items left in the vehicle
Please remove valuables, documents, electronic devices and pets before handover. We do not accept responsibility for items left in the vehicle, and we do not carry goods on your behalf.
9. Changes, cancellations and no-shows
You may change or cancel a booking free of charge by messaging us at least two hours before the agreed collection time. Later cancellations, or a failure to appear at the meeting point within 20 minutes of the agreed time, may be charged at the full booking price. We may cancel a booking where the vehicle or the conditions make the service unsafe, and in that case you pay nothing.
10. Late returns and waiting time
If you need your vehicle back outside the booked window, message us and we will do our best to accommodate you, subject to availability and an additional charge. Extended parking beyond your booked period may be charged at the applicable rate for the additional time.
11. Insurance and liability
Our drivers hold the motor insurance required to drive your vehicle in the course of this service. We take reasonable care of your vehicle while it is in our custody and are responsible for loss or damage caused by our negligence. We are not responsible for pre-existing damage, mechanical or electrical failure not caused by us, items left in the vehicle, penalty charges or fines arising from your own use of the vehicle, or for delays caused by events outside our reasonable control. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
12. Penalty charges and fines
Any parking penalty, congestion or emission charge, or traffic fine incurred while the vehicle is in our custody and caused by us is our responsibility. Charges arising before collection or after return, or caused by information you gave us, remain yours.
13. Complaints
If something goes wrong, message us on WhatsApp at +44 7828 991920 and we will acknowledge your complaint within one working day and aim to resolve it within 14 days.
14. Data protection
We handle your personal information in line with our privacy policy and UK data protection law.
15. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. We may update these terms from time to time; the version published on this page at the time of your booking is the version that applies.